:root{
  --bg:#f4f5f7;--card:#fff;--ink:#1d2330;--muted:#6b7280;--line:#e5e7eb;
  --miltron:#e8590c;--virella:#7c3aed;--ok:#15803d;--okbg:#dcfce7;--bad:#b91c1c;--badbg:#fee2e2;
  --warn:#b45309;--warnbg:#fef3c7;--info:#1d4ed8;--infobg:#dbeafe;--accent:#0f766e;
  --r:12px;--sh:0 1px 2px rgba(0,0,0,.05),0 2px 8px rgba(0,0,0,.04);
}
*{box-sizing:border-box}
body{margin:0;font:15px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;background:var(--bg);color:var(--ink)}
a{color:var(--info)}
button{font:inherit;cursor:pointer;border:1px solid var(--line);background:#fff;border-radius:9px;padding:8px 12px;color:var(--ink)}
button:hover{background:#f9fafb}
button.primary{background:var(--accent);border-color:var(--accent);color:#fff;font-weight:600}
button.primary:hover{filter:brightness(1.07)}
button.danger{color:var(--bad);border-color:#fca5a5}
button.big{padding:12px 16px;font-size:15px;font-weight:600}
button:disabled{opacity:.5;cursor:not-allowed}
input,textarea,select{font:inherit;border:1px solid #d1d5db;border-radius:9px;padding:8px 10px;width:100%;background:#fff;color:var(--ink)}
textarea{min-height:90px;resize:vertical}
header{position:sticky;top:0;z-index:5;background:#111827;color:#fff;display:flex;align-items:center;gap:18px;padding:10px 18px;flex-wrap:wrap}
header .logo{font-weight:700;letter-spacing:.2px}
header nav{display:flex;gap:4px;flex-wrap:wrap}
header nav a{color:#d1d5db;text-decoration:none;padding:6px 10px;border-radius:8px}
header nav a.on{background:#374151;color:#fff}
header .sum{margin-left:auto;font-size:13px;color:#e5e7eb;background:#1f2937;padding:6px 10px;border-radius:8px}
header .who{font-size:13px;color:#9ca3af}
main{max-width:1500px;margin:0 auto;padding:16px}
.layout{display:grid;grid-template-columns:380px minmax(0,1fr);gap:16px;align-items:start}
@media (max-width:1000px){.layout{grid-template-columns:1fr}}
.panel{background:var(--card);border-radius:var(--r);box-shadow:var(--sh);padding:14px 16px}
.list{display:flex;flex-direction:column;gap:8px;max-height:calc(100vh - 120px);overflow:auto;padding-right:4px}
.item{background:#fff;border-radius:10px;box-shadow:var(--sh);padding:10px 12px;border-left:5px solid #9ca3af;cursor:pointer}
.item.miltron{border-left-color:var(--miltron)}.item.virella{border-left-color:var(--virella)}
.item.sel{outline:2px solid var(--accent)}
.item .top{display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.item .why{font-size:13px;color:var(--muted);margin-top:3px}
.item .cm{font-size:13px;margin-top:4px;color:#374151;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.chip{display:inline-block;font-size:12px;padding:2px 8px;border-radius:999px;background:#f3f4f6;color:#374151;font-weight:600}
.chip.miltron{background:#ffedd5;color:var(--miltron)}.chip.virella{background:#ede9fe;color:var(--virella)}
.chip.ok{background:var(--okbg);color:var(--ok)}.chip.bad{background:var(--badbg);color:var(--bad)}
.chip.warn{background:var(--warnbg);color:var(--warn)}.chip.info{background:var(--infobg);color:var(--info)}
.muted{color:var(--muted)}.small{font-size:13px}
h2{margin:0 0 6px;font-size:20px}h3{margin:0 0 8px;font-size:15px;text-transform:uppercase;letter-spacing:.4px;color:#374151}
.case-head{display:flex;gap:14px;align-items:flex-start;flex-wrap:wrap}
.phone{font-size:26px;font-weight:700;letter-spacing:.5px;text-decoration:none;color:var(--ink)}
.banner{border-radius:10px;padding:10px 12px;margin:10px 0;font-weight:600}
.banner.ok{background:var(--okbg);color:var(--ok)}.banner.warn{background:var(--warnbg);color:var(--warn)}
.banner.bad{background:var(--badbg);color:var(--bad)}.banner.info{background:var(--infobg);color:var(--info)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
@media (max-width:1250px){.grid2{grid-template-columns:1fr}}
.sec{background:#fff;border:1px solid var(--line);border-radius:10px;padding:12px;margin-top:12px}
.ai{white-space:pre-wrap;background:#f0fdfa;border:1px solid #99f6e4;border-radius:10px;padding:12px;margin-top:12px}
.kv{display:grid;grid-template-columns:130px minmax(0,1fr);gap:4px 10px;font-size:14px}
.kv div:nth-child(odd){color:var(--muted)}
.msg{max-width:85%;padding:7px 10px;border-radius:10px;margin:6px 0;font-size:14px;white-space:pre-wrap}
.msg.klient{background:#f3f4f6}.msg.sklep{background:#e0f2fe;margin-left:auto}
.msg .at{font-size:11px;color:var(--muted)}
.ev{font-size:13px;border-left:3px solid var(--line);padding:2px 0 2px 8px;margin:4px 0}
.actions{position:sticky;top:64px}
.btns{display:flex;flex-wrap:wrap;gap:8px}
.btns.col button{width:100%;text-align:left}
.counter{font-size:12px;color:var(--muted);text-align:right}
.counter.over{color:var(--bad);font-weight:700}
.smsbox{background:#f9fafb;border:1px dashed #cbd5e1;border-radius:10px;padding:10px;white-space:pre-wrap;font-size:14px}
.qr{background:#fff;padding:8px;border-radius:10px;display:inline-block;border:1px solid var(--line)}
.qr img{width:220px;height:220px}
.toast{position:fixed;bottom:18px;left:50%;transform:translateX(-50%);background:#111827;color:#fff;padding:10px 16px;border-radius:10px;z-index:50;box-shadow:0 6px 20px rgba(0,0,0,.25)}
.toast.err{background:#b91c1c}
table{width:100%;border-collapse:collapse;font-size:14px}
th,td{text-align:left;padding:6px 8px;border-bottom:1px solid var(--line);vertical-align:top}
th{color:var(--muted);font-weight:600}
.login-box{max-width:380px;margin:10vh auto}
.stars{color:#f59e0b;letter-spacing:1px}
.empty{padding:30px;text-align:center;color:var(--muted)}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
details summary{cursor:pointer;font-weight:600}
.pre{white-space:pre-wrap}
.layout-actions{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:16px;align-items:start}
@media (max-width:1250px){.layout-actions{grid-template-columns:1fr}}

.kv div{overflow-wrap:anywhere}